Shipping Policy

Last Updated: July 18, 2025

Order Processing Time

All orders are processed and dispatched from our vendor locations in India within 1 to 3 business days (excluding weekends and holidays) after you receive your order confirmation email. You will receive another notification when your order has shipped.

Special Handling for Home Décor

We take extra care with fragile items to ensure they arrive safely.

• Clothing & Accessories: These items follow our standard processing and handling times.
• Home Décor & Fragile Items: These products are packaged with additional protective materials. This may occasionally add an extra day to the processing time. Any significant handling delay will be noted at checkout.

Shipping Destinations and Partners

We proudly ship from India to customers across the **United Arab Emirates (UAE)**.

To provide a reliable and efficient service, we partner with a combination of trusted international and local courier services:

• International Shipments: Your orders are handled by premier carriers like Delhivery and Aramex for transit from India to the UAE.
• Local UAE Delivery: For the final mile delivery within the UAE, we work with Porter, Jeebly, and Emirates Post.

Shipping Rates & Delivery Estimates

We offer the following shipping options to the UAE. Shipping charges for your order will be calculated and displayed at checkout.

Please note that delivery times are estimates and may vary due to factors beyond our control, such as customs processing delays or high shipping volumes.

Customs, Duties, and Taxes

Good news! **Indobaz.com covers all customs and import duties** for shipments to the UAE. The price you see at checkout is the final price you pay, with no surprise charges upon delivery.

Order Tracking

Once your order has shipped, you will receive an email notification from us which will include a tracking number. You can use this number to check your order's status. Please allow up to 48 hours for the tracking information to become available.

Delivery Attempts & Address Issues

Our courier partners will attempt to deliver your package up to **three times**, with notifications sent to you before each attempt.

• If the delivery fails after three attempts, the order will be marked as cancelled and returned.
• It is the customer's responsibility to provide an accurate and complete shipping address. If you need to update your address after an order has shipped, please contact the carrier directly using your tracking number. If the address is not updated and the delivery fails, the order may be cancelled and subject to our refund policy.

Questions About Shipping

If you have any further questions or concerns about your order's shipping, please do not hesitate to contact us at care@indobaz.com with your Name and Order Number, and we will be happy to assist you.