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FAQs
How do I place an order?
Add products to your cart, proceed to checkout, and complete the payment process. You’ll receive a confirmation email once your order is placed.
Can I cancel my order?
Orders can be cancelled before they are shipped. Contact our support team at care@indobaz.com to request cancellation or Login to your account and request cancellation.
Can I modify my order after placing it?
Modifications are possible only before the order is shipped. Reach out to our support team at care@indobaz.com for assistance.
What happens if the product I ordered is out of stock?
If a product is unavailable, we’ll notify you and provide a full refund or recommend alternatives.
Will I receive an order confirmation?
Yes, you’ll receive an email with your order details and estimated delivery date.
What if I received the wrong item?
Contact us at care@indobaz.com with your order details and photos of the incorrect item. We’ll arrange for a return or replacement.
Can I pre-order items that are out of stock?
Pre-order functionality is not available at the moment, but you can subscribe to notifications for when the item is back in stock.
What payment methods do you accept?
We accept:
- Credit/Debit Cards (Visa, MasterCard, etc.)
- Online Wallets (Apple Pay, Google Pay)
- Tabby & Tamara
Is COD (Cash on Delivery) available?
No, COD is not available for now. We are working on to start COD soon in UAE.
Are my payment details secure?
Yes, all transactions are processed through secure payment gateways with encryption to protect your data. We use the Stripe payment gateway for secure transactions. As Indobaz we do not store any of your payment information with us.
Why was my payment declined?
Payments can fail due to insufficient funds, incorrect card details, or issues with the payment gateway. Please retry or contact your bank.
Do you offer instalment payment options?
Not currently, but we are working to include options like Tabby and Tamara.
Are there any hidden charges?
No, all applicable charges, including shipping and taxes, will be displayed at checkout.
What currency will I be charged in?
All transactions are processed in AED.
Where do you ship?
We ship products from India to customers across the UAE.
How long does shipping take?
Shipping typically takes 7-10 business days, depending on the product and your location.
How can I track my order?
Once your order is shipped, you’ll receive a tracking number via email. Use it to track your shipment on our website or the courier’s platform. Click to Track Your Order
Do you offer free shipping?
Free shipping is available for orders above AED 100. Standard shipping charges apply for orders below this amount.
What should I do if my package is lost or damaged during transit?
Contact us immediately at care@indobaz.com with your order ID. We’ll investigate and resolve the issue promptly.
What happens if my order is delayed?
We strive to deliver on time, but delays may occur due to customs or other unforeseen circumstances. We’ll keep you updated.
Can I choose my delivery date or time?
Currently, we do not support specific delivery time slots, but we are working to add this feature.
What is your return policy?
You can return products within 7 days of delivery if they meet our return conditions. Refer to our Return Policy for details.
Which products are non-returnable?
Non-returnable items include:
- Innerwear
- Swimwear
- Socks
- Personalized products
- Perishable goods
How do I initiate a return?
Visit the Returns section on our website or email care@indobaz.com with your order ID and reason for the return.
Do I need to pay for return shipping?
Return shipping is free for damaged or defective products. For other reasons, a nominal return fee may apply.
How will I get my refund?
Refunds will be processed within 1-2 business days and credited to your original payment method or as store credit. It may take 7-10 business days based on your bank's policy.
What happens if my return request is rejected?
If the return doesn’t meet the acceptable conditions, it will not be accepted.
Can I exchange a product instead of returning it?
At this time, we do not offer direct exchanges. You can return the product and place a new order.
What happens if my refund isn’t processed in 10 days?
Contact us at care@indobaz.com with your refund request details, and we’ll resolve the issue promptly.
Do I need an account to place an order?
While you can shop as a guest, creating an account allows for faster checkout and tracking your orders.
How do I create an account?
Click on “Sign Up” on our website and fill in your details to create an account.
What should I do if I forget my password?
Use the “Forgot Password” option on the login page to reset your password via email.
Can I update my account information?
Yes, you can edit your profile details by logging into your account.
How do I delete my account?
To request account deletion, please contact our support team at care@indobaz.com. Alternatively, you can navigate to the “Account Settings” in your profile section and click on Delete Account.
Can I view my past orders?
Yes, log in to your account and go to the “Orders” section to view all your past orders.
How do I update my shipping address?
You can update your shipping address in the “My Account” section before placing an order.
How do I apply a discount code?
Enter your discount code in the “Promo Code” field during checkout to Cart page
Can I use multiple discount codes on one order?
No, only one discount code can be applied per order.
Do discounts apply to all products?
Discounts may not apply to certain categories or items. Check the terms of the offer for exclusions.
How do I know about upcoming sales?
Subscribe to our newsletter or follow us on social media for updates on discounts and offers.
Are there loyalty rewards for frequent shoppers?
We are working on a customer loyalty program. Stay tuned for updates.
Where is IndoBaz based?
IndoBaz is based in the UAE and specializes in connecting Indian sellers with UAE customers.
How can I contact customer support?
Email us at care@indobaz.com for assistance.
Are your products authentic?
Yes, all products listed on IndoBaz are verified and sold by trusted sellers from India.
How do I provide feedback or suggestions?
Email us your feedback at care@indobaz.com. We value your input!