Refund Policy

1. Return Window

• You can initiate a return request within 7 days of receiving your product.

2. Non-Returnable Items

For hygiene reasons, the following items are non-returnable unless damaged or defective:

• Innerwear (e.g., briefs, boxers)
• Swimwear (e.g., bikinis, swimsuits)
• Socks
• Personal care products (e.g., cosmetics, skincare items)
• Jewelry (e.g., earrings)
• Custom or personalized products
• Perishable goods (e.g., food, flowers)

3. Acceptable Return Conditions

Your return request will only be accepted if:

• The product is in its original packaging.
• The product has not been washed, used, or shows no signs of wear.
• All tags and labels are intact and untampered.

4. How to Initiate a Return Request

1. Submit a Request:
   • Visit the Returns section on our website or email us at care@indobaz.com .
   • Provide:
     • Your Order ID
     • Reason for the return
     • Pictures of the product (if defective or damaged)
2. Return Pickup:
   • Once your return request is approved, we will schedule a pickup of the product from your provided address.

5. Refund Process

• Refunds will be initiated within 1-2 business days after the returned product has been inspected and approved.
• It may take 7-10 business days to reflect back on your card as per your bank's policy.
• Refunds will be credited to the original payment method or as a store credit (as per your preference).
• Shipping fees may be deducted unless the return is due to a damaged or defective product.

6. Important Notes

• Returns are not accepted beyond the 7-day window.
• Please ensure you package the product securely to avoid damage during transit.