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Privacy Policy

Last Updated: July 18, 2025

1. Introduction

Welcome to Indobaz.com ("we," "us," "our"). This website is owned and operated by Brick2bytes Solutions FZE. We are committed to protecting the privacy and security of our customers and site visitors. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit or make a purchase from our website.

2. Information We Collect

We collect information to provide and improve our services to you. This information includes:

  • Personal Identification Information: When you create an account, place an order, or contact us, we may collect your name, email address, shipping address, billing address, and phone number.
  • Payment Information: To process your orders, we use the secure third-party payment gateway, Stripe. Through Stripe, we can accept payments via major credit/debit cards, as well as Apple Pay and Google Pay. We do not store your full credit or debit card details on our servers.
  • Device and Browse Information: When you visit our site, we automatically collect certain information about your device, including your IP address, web browser, and time zone. We use cookies and similar technologies to gather this data to improve your shopping experience.
  • Communications: We collect information when you communicate with us, whether through our customer support channels (email, phone, WhatsApp) or by leaving reviews on our products.

3. How We Use Your Information

We use the information we collect for various purposes, including to:

  • Fulfill Your Orders: To process your payments, arrange for shipping, and provide you with invoices and/or order confirmations.
  • Communicate With You: To respond to your inquiries, provide customer support, and send you transactional emails via Google Workspace and marketing communications via Mailchimp.
  • Improve Our Store: To analyze how customers browse and interact with the site using tools like Google Analytics and Ahrefs, helping us to improve our website and user experience.
  • Marketing and Advertising: With your permission, we may use your information to send you emails about new products and sales. We use this data to power our marketing campaigns on Google Ads and Meta Ads to show you relevant advertisements.
  • Screen for Risk and Fraud: We use device information and order details to help us screen for potential risk and fraudulent transactions.

4. Sharing Your Personal Information

We do not sell your personal information. We only share it with trusted third parties to help us use your information, as described above.

  • Shipping Partners: We share your name, address, and phone number with our logistics partners to facilitate delivery. This includes Delhivery and Aramex for shipments from India to the UAE, and Porter, Jeebly, and Emirates Post for local and express deliveries within the UAE.
  • Payment Gateway: We share transaction information with Stripe to securely process your payments.
  • Marketing & Email Communications: We use Mailchimp to manage our marketing email lists and communications.
  • Analytics: We use Google Analytics and Ahrefs to understand our website traffic and user behavior.
  • Legal Compliance: We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful request for information we receive, or to otherwise protect our rights.

5. Your Rights

If you are a resident of the UAE or another region with data protection laws, you have certain rights regarding your personal information, including the right to access, correct, update, or delete your information. If you would like to exercise this right, please contact us.

6. Data Retention

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

7. Changes to This Policy

We may update this privacy policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons.

8. Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us through one of the methods below.

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