English
Vendor Policy
Introduction & Purpose
This Vendor Policy (“Policy”) governs the rights and obligations of all sellers (“Vendors”) on the IndoBaz cross-border e-commerce platform. Its objectives are to:
- Ensure consistent, transparent processes for returns, shipping, cancellations, pricing, and remittance.
- Protect end-customers through reliable service standards while safeguarding Vendor interests.
- Minimize disputes and enable smooth, automated handling of routine events.
Scope & Definitions
| Term | Definition |
|---|---|
| Customer | End-buyer who places an order on IndoBaz. |
| Vendor | Registered seller providing products via IndoBaz. |
| Order Confirmation | The moment IndoBaz confirms payment and sends you a “New Order” notification. |
| Dispatch | Handing the package to IndoBaz’s logistics partner (scan-in at warehouse or pickup point). |
| Delivery | Signed proof of receipt by Customer at their shipping address. |
| Return Request | Customer’s initiation of return via their IndoBaz account within the Return Window. |
| Return Window | 7 calendar days after Delivery during which Customers can request a return. |
| Expected Remittance Price | The net amount (in INR or USD) you set per item—what you receive upon successful delivery. |
| Settlement Period | 1st–15th (paid on 20th) and 16th–End (paid on 5th next month). |
Pricing & Remittance
Expected Remittance Price: You set your net price per SKU in INR or USD.
Example: ₹600 → IndoBaz converts to AED 26.09 via the daily mid-market FX rate.
Customer-Facing Price Calculation: IndoBaz then applies:
- Customs & Duties
- International Shipping Cost
- Platform Margin (flat across all Vendors)
- Local Fulfillment & Handling
—to arrive at the final Selling Price (e.g. AED 99). You always receive your Expected Remittance Price.
Fee Structure: 0% commission, no per-order fees, and all payment-gateway fees are absorbed by IndoBaz.
Currency Conversion & Payout: Payouts match your chosen currency (INR or USD). Daily FX rate locked at midnight Dubai time.
Settlement & Reporting
| Delivery Range | Payout Date |
|---|---|
| 1st – 15th of month | 20th of same month |
| 16th – End of month | 5th of following month |
Each payout statement shows total units delivered, total remittance, and any deductions (return-shipping or cancellation fees). Raise discrepancies within 7 days; resolved within 5 business days.
Returns & Refunds
Eligible Return Reasons: Wrong item shipped (size, color, SKU mismatch) or defective/damaged on arrival. Buyer’s-remorse returns are funded by IndoBaz.
Return Window: 7 calendar days after Delivery.
Return Request & Intake Process
- Customer submits return within window via portal.
- IndoBaz auto-issues RMA & prepaid label.
- Customer ships item back at no cost.
- IndoBaz inspects at returns center.
- Customer refunded; vendor remittance unaffected.
Vendor Responsibilities: Do not re-ship once RMA issued; keep internal QC logs.
Refunds & Chargebacks: No restocking fees; IndoBaz handles disputes.
Product Category Exceptions
| Category | Returns Allowed | Special Notes |
|---|---|---|
| Perishables | No | Customers accept “As Is.” Vendors must mark listings accordingly. |
| Intimate Apparel | No | Hygiene reasons—no returns unless defective. |
| Pre-Order Items | Conditional | Return window from actual delivery; cancellation pre-dispatch only. |
| Customized Goods | No | Final sale unless defective. |
Shipping & Delivery Charges
Logistics Partner Usage: IndoBaz-approved carriers (self-carrier option coming soon).
Packaging & Label Standards
- Use manufacturer-recommended packaging to prevent damage.
- Affix IndoBaz shipping label on the largest side of the box.
Shipment Booking & Dispatch
- Notification at payment confirmation.
- Book pickup within 1 business day.
- Carrier scan by Day 2—or order auto-cancels.
Shipping Cost & Billing
All shipping is prepaid by IndoBaz and embedded in customer price. Vendor-error returns invoiced separately.
Customs, Duties & VAT
DDP basis—IndoBaz handles import formalities; vendors exempt.
Delivery Standards & Penalties
- SLA: 7–10 business days after dispatch.
- Missed scan by Day 2 = auto-cancel, vendor forfeits remittance.
- > 10% late dispatch rate triggers performance review.
Order Cancellations
Buyer-Initiated
- Pre-Dispatch: Full cancel, no fees.
- Post-Dispatch: Treated as a return.
Vendor-Initiated
- Allowed only for unfulfillable orders.
- Fee: AED 10 per order, deducted from next payout.
- Cancel via dashboard with reason; IndoBaz notifies customer.
Policy Updates & Amendments
IndoBaz may update this Policy with 30 days’ notice via email and dashboard alert. Continued use after the effective date constitutes acceptance.